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What is the duration of the 6210 Exam
- Number of Questions: 65
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score 68%
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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- Installation
- Implementation Testing and Validation
- Implementation Troubleshooting
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- Implementation Preparation
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Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration | 30% | - Contact Center Manager Server (CCMS) configuration - High availability and switchover configuration - User, agent, and skill management - Orchestration Designer application setup |
| Installation Process | 25% | - Media Server and Communication Manager integration - Agent workstation software setup - Avaya Aura Contact Center core components installation |
| Troubleshooting and Maintenance | 10% | - Log analysis and service monitoring - Post-implementation maintenance tasks - Common installation and configuration issues |
| Validation and Testing | 15% | - Call flow and routing testing - Performance and redundancy validation - System functionality verification |
| Implementation Preparation | 20% | - Network and telephony prerequisites - Pre-installation requirements and planning - Architecture and components overview |
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