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Avaya 3175T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design and Positioning | - Business Requirements Analysis
|
| Topic 2: Deployment and Operational Considerations | - Implementation Planning
|
| Topic 3: Avaya Breeze Applications and Snap-ins | - Application Enablement
|
| Topic 4: Avaya Breeze Platform Fundamentals | - Avaya Breeze Architecture
|
| Topic 5: Integration with Avaya Solutions | - Enterprise Team Engagement Integration
|
Avaya APDS Avaya Breeze Online Test Sample Questions:
Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)
- A. Using Text-to-Speech, the caller is provided with verbal options to select a meeting
- B. A page informs the called party that a call is waiting at the Park Extension directory number
- C. Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
- D. If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
- E. ..................................................... name to the employee receiving the call
Correct Answer: C 🗳️
Which statement correctly describes the Avaya Breeze Engagement Call Control (ECC)Snap-in?
- A. ECC is an Avaya Breeze TM entitlement and requires Application Enablement Services (AES)
- B. ECC is an Avaya Breeze TM entitlement and does not require Application
- C. ECC is not an Avaya Breeze TM entitlement and does not require Application Enablement Services (AES)
- D. ECC is not an Avaya Breeze TM entitlement and requires Application
Correct Answer: B 🗳️
Which two statements correctly describe Unified Communications application needs? (Choose two.)
- A. Communications experience defined by IT departments cost savings
- B. Communications experience defined by desktop consolidation
- C. Communications experience defined by users and line of business leaders
- D. Communications experience that follows proprietary standards
- E. Communications experience that fits into how they work
Correct Answer: A,C 🗳️
Avaya BreezeTM provides optional Avaya Snap-ins. Match the Snap-in name with the correct Snap-in description.
Correct Answer:
Pending
Which Avaya Engagement Designer component is installed as a Snap-in on an Avaya Breeze TM platform?
- A. Workflow Task
- B. Workflow Definitions
- C. Workflow Engine
- D. Workflow Instance
Correct Answer: D 🗳️
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