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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Operational support and diagnostics
  • 1. Verify system performance
  • 2. Identify and resolve common faults
  • 3. Perform ongoing maintenance tasks
Topic 2: IP Office Hardware- Hardware components and interfaces
  • 1. Digital, analog, and IP endpoint support
  • 2. Control units and expansion modules
  • 3. Interface card selection
Topic 3: SME Solution Design- Designing Avaya SME communication solutions
  • 1. Select appropriate IP Office platform
  • 2. Design multi-site solutions
  • 3. Plan system architecture and capacity
Topic 4: System Installation and Configuration- Deployment and administration
  • 1. Licensing and feature activation
  • 2. User and extension administration
  • 3. Initial system configuration
Topic 5: Applications and Messaging- Communication applications deployment
  • 1. VoiceMail Pro features
  • 2. Auto attendant configuration
  • 3. Conferencing and messaging services
Topic 6: Customer Requirements Analysis- Business and technical requirements gathering
  • 1. Identify customer communication requirements
  • 2. Assess existing voice and data infrastructure
  • 3. Determine scalability and application needs
Topic 7: Networking and Call Routing- Voice networking configuration
  • 1. Small Community Network (SCN) implementation
  • 2. Trunk selection and routing
  • 3. Bandwidth and voice compression considerations

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase


2. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use system Monitor to shutdown the card before removing the SD card.
B) Pull out the card; special shutdown is not required.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Use the Manager application to shutdown the card before removing the SD card.


3. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A) VCM32
B) PRI-UNI Expansion Card
C) PR124/PR130 or PRI-U Expansion Card
D) ATM16 Expansion Module


4. Which two are power option for IP telephones on the IP Office? (Choose two.)

A) Class "B"24 Volt power supply
B) Power-over-Ethernet switch conforming to 802.3af standards
C) Class "A"24 Volt power supply
D) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup


5. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) There is no limit.
B) Limited to the number of systems in an SCN
C) One backup per system
D) Not a supported feature


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: B,D
Question # 5
Answer: C

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