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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Create Conversation node
C) Add Participant node
D) Queue Task node

2. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Task integration authorization in Webex Engage.
B) Complete Webex CC Task integration authorization in Webex Connect.
C) Complete WxCC Task integration authorization in Webex Engage.
D) Complete Webex CC Engage integration authorization in Webex Engage.
E) Complete Webex CC Engage integration authorization in Webex Connect.

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Watchtower
C) Debug Console
D) Templates
E) Export Logs

4. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-DD-MM format
B) schedule date in YYYY-MM-DD format
C) schedule timezone
D) phone ANI
E) customer name

5. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Blind Transfer node
B) HTTP Request node
C) GoTo node
D) Bridged Transfer node

Solutions: