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Who Is Cisco 500-440 Certification Exam Intended For?
As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
| Call Routing and Dial Plan Design | - Dial plan integration with enterprise systems - Routing scripts and call flows |
| Operations and Troubleshooting Design | - Monitoring and logging architecture - Failure scenarios and recovery design |
| System Design and Deployment | - Redundancy and high availability design - Sizing and scalability considerations |
| Integration and Advanced Features | - Outbound dialer and callback design - CRM and third-party integrations |
| Contact Center Enterprise Architecture | - High-level system design principles - UCCE solution components overview
|
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