Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Software Support Portal
• Overview of Dealing with Problems
• Software Support Portal Knowledgebase
• Support Roles and Responsibilities
• Software Support Portal Severity Levels
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Objective of IBM Support
• Software Support Portal Escalation Process
• SaaS Support Portal Knowledgebase
• SaaS Support Portal Severity Levels
• Level 2 Support: IBM Responsibilities
• Level 1 Support: Business Partner Responsibilities
• Overview of Support through the Software Support Portal
• Where to go for Level 2 Support
• End User Responsibilities
• SaaS Support Portal
• SaaS Support Portal Escalation Process

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• As feasible providing solutions, workarounds or fixes for errors / problems
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Setting realistic expectations
• Include the Technical Support as specified in the applicable
• confirming next steps in problem investigations
• Assigning severity
• Managing cases from the first call through to resolution
• All communication with your End User
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Having committed responses times
• Tracking customer incidents / cases
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Logging all calls
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Have and maintain a system
• Obtaining additional information for debugging
• Implement solution, workaround or fix, as provided by IBM.
• Managing End User satisfaction issues
• Providing regular status updates,
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Identify known errors and provide resolution to End User

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Types of questions: Performance Based Questions
• Examination Fees: $180 USD
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Length of Exam: 75 min
• No of Questions: 48 Questions
• Passing Score: 34 or higher

For more info read reference:

IBM P9560-043 Official Certification Site

IBM P9560-043日本語 Exam Syllabus Topics: