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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Protection and Availability | - High availability and disaster recovery - Backup and restore concepts - Replication technologies |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Troubleshooting and Support | - Common storage issues and diagnostics - Performance troubleshooting - Log analysis and problem determination |
| SAN and Networked Storage | - iSCSI and IP-based storage networking - Fibre Channel SAN concepts - Zoning, masking, and connectivity |
| Storage Fundamentals | - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms - Storage architectures and tiers |
| Storage Administration and Management | - Storage monitoring and performance management - Capacity planning and optimization - Volume provisioning and configuration |
IBM Enterprise Storage Technical Support Sample Questions:
1. Which feature of the XIV system is a technical advantage over competitive storage arrays?
A) SSD adaptive read caching
B) Encryption at any time
C) Deduplication
D) Software bundled with IBM Spectrum Control
2. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
A) Exception rebuild speed
B) Distributed cache
C) IBM Hyper-Scale
D) IBM Advanced System Placement program
3. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
A) Exceptional performance for new work loads
B) Reduce capital expenditures and operational expenses
C) Three-site mirroring
D) Runs on Power Linux
4. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
A) Reduce costs by using only high capacity drives.
B) Increase storage utilization to defer future storage purchases.
C) Reduce operational efficiency to increase performance.
D) Increase physical storage capacity to handle Analytics.
E) Identify the data that a company can dispose of.
5. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
A) Place the order with just 1 TB drives.
B) Place the order, then have the installer take apart and reassemble the XIV.
C) Place the order with only 6 modules then perform a MES upgrade.
D) Place the order with height and weight reduction delivery.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: B |

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