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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Request Processing | - Service request management - Service orders and notifications |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
From which of the following lists do you add products to the maintenance items?
A. Products from related tickets
B. Product list
C. Registered products
D. Product categories
Question 2
How do you create an assignment for a service technician in SAP Service Cloud?
A. Use a time report
B. Use the Resource Scheduler
C. Use SAP Multi-resource Scheduling
D. Use a ticket routing rule
Question 3
Which of the following functions can you perform using the language adaptation tool?
A. translate action buttons
B. Translate extension field labels
C. Translate work center and view labels
D. Translate notes entered by a user
Question 4
Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A. Reference date
B. Warranty ID
C. Customer
D. Serial ID
Question 5
What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?
A. Fine-tuning activities
B. Scoping option
C. Code list restriction
D. Workflow rule
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A,D | Question 5 Answer: B |
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