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SHRM SHRM-SCP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Behavioral Competency Clusters | 50% | - Leadership
|
| Topic 2: HR Knowledge Domains | 50% | - People
|
SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:
An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
News about the layoffs is mistakenly revealed before an official announcement is made, leaving the employees feeling betrayed and distrustful of HR. At the upcoming all-employee meeting, what should the HR director focus on to rebuild employee trust?
- A. Assuring the employees that regular updates about the layoffs will be provided in the future.
- B. Explaining the change in the businesses strategic direction that led to the decision to initiate layoffs.
- C. Admitting that a mistake was made and that communicating layoffs was supposed to be done differently.
- D. Explaining the best parts of the severance package that will be offered to the employees who are laid off.
Correct Answer: C 🗳️
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Why are human resource representatives generally excluded from bargaining unit representation?
- A. They are responsible for defining organizational policies that may conflict with collectivebargaining agreements (CBAs).
- B. They are responsible for enforcing the provisions of the CBAs and policies.
- C. They of ten oversee the work of others in a supervisory capacity.
- D. They act as an advisor and/or representative of management during collective bargaining.
Correct Answer: C 🗳️
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After the new process has been rolled out, the vice president of HR conducts an assessment of how well it has been implemented and embraced. He finds out that all branches are working together well with the exception of one region called region X.
Region X is managed by a senior regional manager who is known for being the cause of conflict and ongoing disagreements among the other regional managers. How should the VP of HR handle this?
- A. Advise the CEO to restate clear expectations of how branches and regions are to collaboratewith each other.
- B. Meet with regional managers to determine the underlying issues for the disagreements, andencourage communication to find solutions.
- C. Take performance management steps to correct the regional manager,s behavior.
- D. Reintroduce the change initiative to region X, and work alongside the regional manager toroll out the new process.
Correct Answer: B 🗳️
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A manager tells his employee that he will be demoted if he votes for the union. What are possible consequences if the employee reports the incident?
- A. There will be no consequences because the employer can demote, but not terminate, theemployee.
- B. The NLRB will file a complaint on behalf of the employee.
- C. The National Labor Relations Board (NLRB) wm investigate the charge.
- D. The union and employer will engage in mediation.
Correct Answer: C 🗳️
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A new marketing manager is assigned a mentor by the human resources (HR) department. The mentor is a senior business partner of the company with many years of experience. They are meeting once a month, and the mentor prepares for the meetings by setting learning objectives and creating training material for the mentee. Why might this mentorship NOT be successful?
- A. Communication should be a two-way street and objectives set together.
- B. The mentor should not be assigned by HR. but selected by the mentee.
- C. The mentor should be a peer and not a senior colleague.
- D. Meetings should take place weekly.
Correct Answer: A 🗳️
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