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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers has implemented Salesforce for all of its sales reps. All sales reps are required to select the win or loss stage on every closed opportunity. Managers like to measure the win ratio for all of the sales reps.
How should a consultant meet the requirement?

A) Build a custom report on Opportunity with custom summary formulas to show win ratio.
B) Create 3 custom formula field on Opportunity to capture the win ratio for opportunities.
C) Ensure that all managers have access to the standard Win report.

2. Cloud Kicks (CK) has hired a consultant to help enhance its current Salesforce implementation.
What should the consultant do first to help CK meet its business requirements?

A) Conduct discovery sessions.
B) Design the architecture.
C) Define the solution.

3. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them.
What should the consultant explain to the team about merging Person Accounts?

A) They can be merged with contact records.
B) They can be merged with other Person Accounts.
C) They can be merged with any type of Account.

4. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Hold a kickoff meeting with the CK stakeholders.
B) Export the data from the competitor's system and merge it into Ck's org.
C) Conduct discovery sessions and document existing business practices for each company.

5. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?

A) Evaluate each record against the target marketing persona.
B) Increase points for actions that Indicate Intent.
C) Include a measure for the number of marketing touches.

Solutions: