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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
Salesforce Certified Strategy Designer Sample Questions:
True or False? Each dashboard has a running user, whose security settings determine which data to display in a dashboard.
- A. TRUE
- B. FALSE
Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: How difficult would this process be to undertake?
- A. Effort
- B. Value
- C. Confidence
Should the principles of Conversation Design also apply to bots and other elements with which users might interact?
- A. Yes
- B. No
Which of the following is NOT a principle of Human centered Design?
- A. Desirable
- B. Viable
- C. Feasible
- D. Improvable
Each developer tracks any changes made in their customization for the release. The tracking tool can be anything from a spreadsheet to a work tracking system.
- A. TRUE
- B. FALSE
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