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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | Arch-302 |
| Related Certifications: | Salesforce Certified Data Architect Salesforce Certified Platform App Builder Salesforce Certified Integration Architect |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 400 (retake: USD 200) |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60–65 |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Passing Score: | 63% |
| Recommended Training: | B2C Solution Architect Cert Prep Salesforce Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE / Kryterion testing centers |
| Pre Condition: | Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Topic 2: Functional Capabilities and Business Value | 7% | - Map customer journeys to B2C solutions - Evaluate product features and business outcomes - Recommend suitable Salesforce products for business processes |
| Topic 3: Discovery and Customer Success | 27% | - Validate architecture, systems of record, and risks - Facilitate customer engagement and requirements gathering - Define success criteria and implementation roadmap |
| Topic 4: Integration Strategy | 23% | - Select integration patterns and APIs - Design secure, scalable, and high-performance integrations - Evaluate tools, middleware, and custom development needs |
| Topic 5: Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle - Define data models and relationships across systems |
Arch-302 Exam FAQ: Straightforward Answers
The Arch-302 exam is a Salesforce certification exam that validates the skills defined in the Salesforce Certified B2C Solution Architect syllabus above. It forms part of these credential paths: Salesforce Certified Platform App Builder, Salesforce Certified Integration Architect, Salesforce Certified Data Architect. In an economy where certified skills carry growing weight, this credential is one of the clearest ways to demonstrate professional capability in 2026. PracticeVCE prepares you with 154 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Salesforce recommends the following training for the Salesforce Certified B2C Solution Architect exam:
Follow the training with repeated self-testing — the 154 practice questions from PracticeVCE let you rehearse each topic as often as needed until it holds.
The written refund policy applies: take the Salesforce Certified B2C Solution Architect exam within 60 days of purchase, and if you do not pass, PracticeVCE refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. You may instead exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
You pass the Salesforce Certified B2C Solution Architect exam at 63%, and registration costs USD 400 (retake: USD 200). Since retakes cost the full fee again, repeated simulation runs with the PracticeVCE engines are the economical way to confirm readiness first.
Online proctored or onsite at Pearson VUE / Kryterion testing centers Register for the Salesforce Certified B2C Solution Architect exam via these official channels:
Once booked, your PracticeVCE practice questions — delivered within 1 minute of purchase — let preparation begin the same day.
Three versions of the 154 practice questions for the Salesforce Certified B2C Solution Architect exam: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows whose simulation test reproduces the real exam atmosphere — repeatable as many times as you like, with two practice modes and offline access; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, and 24/7 online after-sales service.
Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience Requirements are revised from time to time, so verify the latest on the official Salesforce exam page before scheduling.
The Salesforce Certified B2C Solution Architect exam consists of 60–65 within 120 minutes. The PracticeVCE simulation test runs under the same conditions, so you can get accustomed to the atmosphere and work out any pacing habits before they cost you points.
Per the official outline, the Salesforce Certified B2C Solution Architect exam covers 5 domains, led by Discovery and Customer Success (27%), Data Models and Management (25%), and Architecture Design (18%). The complete list appears in the topics section above; the 154 practice questions at PracticeVCE span every domain.
Salesforce Certified B2C Solution Architect Sample Questions:
A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?
- A. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
- B. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
- C. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
- D. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
Correct Answer: B 🗳️
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An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.
They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.
Which approach should a Solution Architect recommend?
- A. Add new instances to the Primary Instance Group for new sandboxes in each realm.
- B. Add a new realm for each new market to get additional sandboxes for each realm.
- C. Add a Tertiary Instance Group to add sandboxes to the existing realm.
- D. Add new sandboxes to the Secondary Instance Group for the current realm.
Correct Answer: D 🗳️
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A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers
- A. Use Service Cloud to text all registered customers when any product comes back in stock.
- B. Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
- C. Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
- D. Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
- E. Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
Correct Answer: B,C,E 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An ecommerce company has one B2C Commerce Primary Instance Group with three storefronts and is considering Marketing Cloud for email messaging and customer journey orchestration. The company has a strong desire to implement product recommendations in their email messaging as well as implement the abandoned cart use-case.
Which two approaches should a Solution Architect recommend to ensure that the company can implement solutions that align with their requirements?
Choose 2 answers
- A. Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for each storefront and their paired business unit. The B2C Commerce storefront must also be extended to re-create the customer's shopping cart with abandoned products.
- B. Implement Marketing Cloud with a single business unit as that unit can share its product catalog across the three B2C Commerce storefronts and generate storefront-specific product recommendations.
- C. Implement a separate business unit for each B2C Commerce storefront to ensure that each storefront has its own Marketing Cloud product catalog from which product recommendations will be driven.
- D. Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for all three storefronts from a single business unit. Marketing Cloud will manage ensuring that product recommendations are storefront specific via Marketing Cloud Einstein.
Correct Answer: A,C 🗳️
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An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?
- A. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
- B. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
- C. Shield and Event Monitoring Analytics App, Pardot
- D. Digital Engagement, Shield with Splunk, Social Engagement Studio
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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