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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Leadership Theories | - Trait approaches to leadership - Contingency theories - Contemporary leadership perspectives - Transformational vs transactional leadership - Behavioral approaches |
| Topic 2: Individual Behavior and Personality | - Personality traits and theories - Perception and attribution - Motivation theories (Maslow, Herzberg, Vroom) - Individual decision-making - Attitudes and job satisfaction |
| Topic 3: Group Behavior and Dynamics | - Team building and teamwork - Power and political behavior - Conflict and negotiation - Group development stages - Group structure and roles |
| Topic 4: Organizational Structure and Culture | - Organizational structure types - Organizational design principles - Organizational change and development - Organizational culture dimensions - Organizational communication |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. How can an organization transmit its culture to its employees?
A) By creating and repeating ritualistic activities
B) By studying employee gripes and complaints
C) By requiring employees to memorize the mission statement
D) By influencing the balance of cultural backgrounds of employees
2. Which statement is true about groupshift?
A) It cannot be toward greater risk.
B) It can be toward caution or toward risk.
C) It is not a real-world phenomenon.
D) It is a side-stepping technique.
3. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) X and Y hierarchy
B) Bigelow's three factor theory
C) Two factor theory
D) Maslow's hierarchy of needs
4. What is one of the six primary characteristics that define an organization's culture?
A) Political orientation
B) Team orientation
C) Competitor benchmarking
D) Aggressiveness
5. What is a characteristic employed by transactional leaders?
A) Promotes intelligence and rationality
B) Instills pride and gains trust
C) Promises rewards for good performance
D) Provides vision and sense of mission
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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