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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Contact Handling | - Routing strategies and call flow design - Vectoring and contact treatment logic |
| Avaya Aura Contact Center Architecture | - Core components and system architecture overview - Integration with Avaya Aura platform components
|
| Troubleshooting and Support | - Common system issues and resolution methods - Diagnostics and log analysis |
| Installation and Configuration | - Configuration of Contact Center applications
|
| Administration and Maintenance | - System administration tasks - User and agent management - Monitoring and reporting tools |
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