The 72201X exam has a reputation for catching even experienced professionals off guard. PracticeVCE prepares you with 96 practice questions that match the style and depth of the Avaya Aura® Core Components Support Certified exam, refreshed for 2026.
Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Core Components Support Certified Exam 72201X |
| Exam Number: | 72201X |
| Related Certifications: | Avaya Aura Core Components Implementation Avaya Aura Administration |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Core Components Training |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Learning |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based exam delivered via Pearson VUE testing centers or online proctoring (availability may vary by region). |
| Pre Condition: | Recommended experience with Avaya Aura platform administration and basic networking/VoIP concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Session Manager | - Integration with enterprise telephony services - SIP routing and session handling |
| Topic 2: System Manager | - Security and user provisioning - System configuration and management |
| Topic 3: Messaging and Unified Communications | - Voicemail and messaging integration - UC application integration concepts |
| Topic 4: Communication Manager | - Call routing and feature configuration - User administration and endpoints |
| Topic 5: Troubleshooting and Maintenance | - System monitoring and performance analysis - Fault isolation and diagnostic tools |
| Topic 6: Avaya Aura Core Architecture | - System architecture and components overview - Core services and communication flows |
Avaya 72201X Exam: Frequently Asked Questions
The 72201X exam is the official exam behind the Avaya Aura Core Components Support Certified credential from Avaya. It sits at the Professional level of the Avaya certification track. It is also associated with Avaya Aura Core Components Implementation, Avaya Aura Administration. The PracticeVCE practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
Recommended experience with Avaya Aura platform administration and basic networking/VoIP concepts.
Requirements can change, so confirm the latest details on the official Avaya exam page before you register.
You can book the 72201X exam through the following official channels:
The exam is delivered Computer-based exam delivered via Pearson VUE testing centers or online proctoring (availability may vary by region)., so pick the option that suits you when booking.
Avaya points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 96 practice questions from PracticeVCE to lock in what you have learned.
Yes. A free 72201X PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the 72201X exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The 72201X syllabus is divided into 6 domains, including Troubleshooting and Maintenance, Communication Manager, and Session Manager. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Avaya Aura® Core Components Support Certified Sample Questions:
Which statement is true about Interfaces and IP addresses on an Avaya Session Border Controller for Enterprise (SBCE) used for SIP Trunking and Remote Worker services?
- A. SIP Trunking and Remote Worker services can share the same IP address and interface.
- B. SIP Trunking and Remote Worker services must use different IP addresses and interfaces.
- C. Only one interface should be configured per IP address.
- D. SIP Trunking and Remote Worker services cannot run on the same SBCE.
Correct Answer: B 🗳️
After an Avaya Aura Communication Manager (CM) upgrade, a customer reported that their SIP telephones were unable to login. What could be the reason for this issue?
- A. The telephones were not upgraded.
- B. The version installed was not compatible with existing versions.
- C. The licensing specification provided was inaccurate.
- D. Third-party equipment and software were not tested.
Correct Answer: B 🗳️
You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.
What are the three methods to enable EASG during the implementation? (Choose three.)
- A. During the OVA deployment
- B. Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen
- C. Using SSH to access Avaya servers
- D. Open a ticket to Avaya services and request to enable it
- E. Using the CLI command EASGManage after deployment
- F. Using the SDM after the deployment
Correct Answer: A,B,E 🗳️
What do SIP messages captured using the traceSM with "a=showSM" option display as opposed to a regular SIP trace?
- A. The message flow details from the SM100 to the Avaya Aura Session Manager (SM) Call Processing element
- B. The message flow details from the SM100 to the SIP registrar
- C. The message flow details from the network to the SIP container
- D. The message flow details from the SM100 to Avaya Aura Communication Manager (CM)
- E. The message flow details from SM100 to the PPM servlet
Correct Answer: A 🗳️
Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
- A. It is eight steps that are only applicable to hardware issues.
- B. It is eight steps that define how to escalate third-party integration issues.
- C. It is eight steps that used to guarantee systems are operational after an implementation.
- D. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
- E. It is eight steps that guarantee a logical way to isolate an issue.
- F. It is eight steps that ensure a faster time to resolution.
Correct Answer: D,E,F 🗳️
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