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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

Question 2

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A. Omni store DB Database Backup
B. UCM Data Collector Database Backup
C. Omni store DB Controller Data Store
D. UCA Store Service Database Backup

Question 3

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A. /var/log/Avaya/services/CustomerControllerService
B. /var/log/Avaya/dcm/pu/CallServerConnector
C. /var/log/Avaya/services/CallServerConnector
D. /var/log/Avaya/dcm/pu/AgentControllerService

Question 4

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC, Email Snap-In and Omnichannel DB
B. UAC and Omnichannel DB
C. UCM Spaces, UAC, and Agent Workspaces
D. UAC, Agent Workspaces and Omnichannel

Question 5

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The AES and CSC connections are established.
B. The Avaya Oceana agents are in READY state for the voice channel.
C. The Avaya Oceana agents are in READY state for the email channel.
D. The Avaya Oceana administrators are in READY state for voice channel.

Solutions: