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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Where is the TCP Streaming Tool located?

A) In the Web Manager Application
B) In the Monitor Application
C) In the Manager Application
D) In the System Status Application (SSA)

2. A company with 500 users has a single Avaya IP Office™ Server Edition providing IP telephony, one-X® Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 200 users. They wish to support the 200 new users with same capabilities.
Which type of server that provides distributed telephony capabilities can be added at the remote site?

A) Server Edition Primary Server
B) Application Server
C) one-X® Portal Server
D) Server Edition Expansion System

3. A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.
Which Voicemail Pro feature can the technician suggest?

A) Voicemail Collect
B) Looped Announcement
C) Avaya Contact Recorder
D) Campaign
E) Auto Attendant

4. If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

A) Wait until the system is idle and place test calls to listen to the ringing phone.
B) Capture a System Monitor trace and escalate to Avaya for analysis.
C) Use Customer Call Status (CCS) to see the user to which the call is ringing.
D) Use the System Status Application (SSA) to see the user to which the call is ringing.

5. A customer is using Voicemail Pro and would like to configure voicemails to be sent to email.
However, they would like to use the most secure method possible.
Which two methods can the technician suggest for sending voicemails via email? (Choose two.)

A) TAPI
B) SNMP
C) SMTP with STARTTLS encryption
D) Outlook
E) MAPI

Solutions: