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BlackBerry BCP-420 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User & Device Management | 25% | - IT policy assignment - Activation and provisioning - User administration and groups |
| Topic 2: Monitoring & Maintenance | 15% | - Backup and recovery - System health and performance monitoring - Software updates and patches |
| Topic 3: BES Architecture & Planning | 20% | - Integration with Microsoft Exchange - Network and infrastructure requirements - BES components and services |
| Topic 4: Installation & Configuration | 25% | - Exchange server configuration - Security and permission settings - BES installation procedures |
| Topic 5: Troubleshooting | 15% | - Messaging and synchronization issues - Log analysis and resolution - Service and connectivity problems |
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