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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Characteristics of Cisco Unified Communications Solutions | 20% | - Signaling and media protocols (SIP, H.323, SCCP) - Architecture and components of UC systems - QoS and network requirements for VoIP |
| Provide End User Support | 15% | - Call coverage and forwarding rules - Basic user problem resolution - Phone feature operation and support |
| Maintain Cisco Unified Communications Systems | 20% | - Troubleshooting common issues - System monitoring and reporting - Moves, adds, changes, and deletions |
| Configure Voice Messaging and Presence | 20% | - Presence service configuration - Voicemail and unified messaging features - Cisco Unity Connection setup and management |
| Provision End Users and Associated Devices | 25% | - IP phone configuration and registration - User creation and management in CUCM - Dial plan and endpoint administration |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Question 1
Refer to the exhibit.
You modify the primary extension of a Cisco Unified Communications Manager user, but shortly afterwards the user complains that although she can access her mailbox, her IP phone is not receiving new voice message notifications. What Cisco Unity Connection option should you configure to resolve the problem?
A. Edit User Basics > Message Actions
B. Edit User Basics > Message Waiting Indicators
C. Tools > Synch Users
D. Edit User Basics > Alternate Extension
E. Edit User Basics > Extension
Question 2
How does the Cisco Unified Communications Manager Express match an outbound VoIP dial peer?
A. Outbound dial-peer matching is completed on a digit-by-digit basis.
B. Cisco Unified Communications Manager Express creates a hunt group that contains all the configured dial peers and then applies the dial digits in a digit-by-digit manner to match a dial peer.
C. It matches outbound dial peers by placing all the dial peers into a hunt group and then uses the entire dialed number en bloc to match the first dial peer.
D. Outbound dial-peer matching uses the entire string of digits en bloc to match the dial peer with the longest match.
Question 3
Which service allows the network to provide better or special services to a set of users and applications at the expense of other users and applications?
A. route patterns
B. QoS
C. dial peers
D. dial plans
Question 4
Which option is the default packetization interval on Cisco ISR routers?
A. 10 msec
B. 20 msec
C. 40 msec
D. 30 msec
Question 5
The Cisco Unity DiRT program is recommended for which task?
A. daily system backups
B. upgrading Cisco Unity to a new version or migrating to a new server
C. live backups while the system is in production use
D. making a full image of the Cisco Unity server
Solutions:
| Question 1 Answer: E | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B |
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