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Cisco 820-605日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Success Foundations | - Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem |
| Customer Lifecycle Management | - Customer journey mapping - Onboarding and adoption phases |
| Adoption and Value Realization | - Measuring business outcomes and value realization - Driving product adoption |
| Customer Health and Engagement | - Engagement strategies and retention practices - Customer health scoring and metrics |
| Renewals and Expansion Strategy | - Upsell and cross-sell strategies - Renewal planning and lifecycle extension |
| Tools and Operational Metrics | - KPIs, reporting, and performance measurement - Customer success tools and platforms |
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