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Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise |
| Exam Number: | 500-440 |
| Exam Format: | Multiple choice, Scenario-based, Drag and drop |
| Real Exam Qty: | 65–75 |
| Related Certifications: | Other Cisco Contact Center Enterprise exams (e.g., 500-442, 500-444, 500-445) Cisco Unified Contact Center Enterprise Specialist |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite/Online proctored |
| Official Syllabus URL: | https://learningcontent.cisco.com/documents/exam-topics/500-440-ucced.pdf |
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Cisco Unified Border Element and SIP proxy functionality - Impact of re-qualify call node in Cisco Unified ICM script - Courtesy Call back functionality and call flow - Cisco Finesse workflow - Cisco Finesse features and third-party gadgets - Whisper Announcement functionality and call flow - Agent target rules and impact on CCE solution - Post Call Survey functionality and call flow - Design for administrative workstations in geographically separated data centers - Call type usage within Cisco Unified ICM |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Sizing inputs (agent talk time, queue time, wrap-up time) - Erlang calculations in sizing - Factors for sizing Unified CCE components and bandwidth - Sizing considerations for SIP proxy methods - Packaged CCE capacity considerations |
| Network Design Considerations for Cisco Unified CCE | 19% | - Quality of service usage within CCE - Network requirements for Unified ICM visible/private connections - Network requirements for Clustering over the WAN (CoW) - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Test Other Side method in Unified ICM - Basic deployment models (single-site, multisite centralized, multisite distributed) - Cisco Finesse failover scenarios - High-availability options of CCE components - Failure scenarios with geographically separated deployments |
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - CUCM options for transfer calls involving SIP trunks - Cluster over the WAN considerations for CUCM - Maintaining end-to-end reporting for transferred calls - CUCM requirements for Unified Mobile Agent - Impact of multiline automatic call distributor in CCE - CUCM redundancy options for centralized deployment - CUCM originated calls to CVP |
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of CTI in Cisco Unified CCE - Cisco Outbound Option - High priority traffic in Cisco Unified ICM - Cisco Unified Mobile Agent role - Role of Cisco Unified Communications Manager - Role of Cisco Unified Customer Voice Portal (CVP) - Role of congestion control - Precision routing methods - Security methods and impact on capacity - Role of voice gateways and SIP proxy - Role of Cisco Unified Intelligent Contact Management (Unified ICM) |
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Design considerations for Cisco Unified CCE on UCS C-Series - VMware supported features - NIC configuration considerations in virtualization - Design considerations for upstream IP switches - Cisco Unified Computing System B-Series interconnect and uplink |
Common Questions About the Cisco Designing Cisco Unified Contact Center Enterprise Exam
The Cisco Designing Cisco Unified Contact Center Enterprise (exam code 500-440) is the exam you pass to earn the Cisco Unified Contact Center Enterprise Specialist certification, a credential at the Specialist (Cisco Unified Contact Center Enterprise Specialist) level. It is also connected with related credentials such as Cisco Unified Contact Center Enterprise Specialist, Other Cisco Contact Center Enterprise exams (e.g., 500-442, 500-444, 500-445). If you are mapping out a certification path with Cisco, this exam is a milestone worth planning around.
The 500-440 exam includes 65–75 questions, and you have 75 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the PracticeVCE test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
Yes. PracticeVCE offers a free PDF demo of the 500-440 practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Cisco changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
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The official Cisco Designing Cisco Unified Contact Center Enterprise outline divides the exam content into 6 main domains. The first three are:
- Network Design Considerations for Cisco Unified CCE — 19%
- Sizing Process for Contact Center Resources and CCE Components — 13%
- Features and Functionality of the Cisco Unified CCE Solution — 23%
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Cisco Designing Cisco Unified Contact Center Enterprise Sample Questions:
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains.
Which two requirements must be met for the pair to work properly? (Choose two.)
- A. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
- B. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
- C. All Cisco Finesse clients should connect to the server with IP address.
- D. All Cisco Finesse clients should be local to the Cisco Finesse servers.
- E. Primary and secondary Cisco Finesse servers should only communicate with IP address.
Correct Answer: A,B 🗳️
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
- A. recording server
- B. administration server
- C. performance server
- D. static server
- E. analytical server
- F. real-time data server
Correct Answer: B,F 🗳️
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
- A. Boolean or proficiency
- B. proficiency or array
- C. string or integer
- D. Boolean or integer
Correct Answer: A 🗳️
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
- A. agent IP phone
- B. route pattern
- C. translation route
- D. translation pattern
- E. CTI route point
Correct Answer: E 🗳️
Which statement about when you deploy Cisco Unified CCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?
- A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
- B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
- C. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
- D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
Correct Answer: C 🗳️
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