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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show trace
B) show level
C) show log
D) show debug

2. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

A) Mobile agents must use the nailed-up connection option.
B) Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
C) SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
D) No physical reservation call is used to reserve the agent for the outbound contact.

3. What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

A) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
B) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
C) Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
D) Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

4. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
B) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
C) Cisco Agent Desktop lets you transfer calls by using a dial pad.
D) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
B) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
C) Recommended Link: 330,000 with a Recommended Queue of 264,000
D) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

Solutions: