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More qualifications that candidates for such a test are to have include:
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Pricing and value demonstration - Cost models and ROI calculation |
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Key roles in SOA processes - Technology and tool considerations |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
| Service Catalogue Management | 15% | - Business and technical views - Integration with other processes - Structure, content and maintenance |
| Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
| Supplier Management | 10% | - Evaluation, selection and performance monitoring - Contract management and renewal - Supplier categories and contracts |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |

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