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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 3: Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Topic 4: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 5: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 6: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 7: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Was muss immer getan werden, bevor eine Aktivität automatisiert wird?
A. Überprüfen Sie, ob die Aktivität bereits optimiert wurde
B. Prüfen Sie, ob geeignete neue Technologie gekauft wurde
C. Sicherstellen, dass DevOps erfolgreich implementiert wurde
D. Stellen Sie sicher, dass die Lösung menschliches Eingreifen überflüssig macht
Question 2
Was ermöglicht die Ergebnisse, die Kunden erreichen möchten?
A. Garantie
B. IT-Anlage
C. Organisation
D. Dienst
Question 3
Was ist im Zweck der Wertschöpfungskettenaktivität „Design und Übergang“ enthalten?
A. Für Transparenz und gute Beziehungen zu den Stakeholdern sorgen
B. Kontinuierliche Erfüllung der Kostenerwartungen der Stakeholder
C. Sicherstellen, dass Servicekomponenten bei Bedarf verfügbar sind
D. Unterstützende Dienste gemäß Spezifikationen
Question 4
Welche Vorgehensweise verfolgt den Zweck, die Anzahl erfolgreicher Ergänzungen, Änderungen oder Entfernungen von allem, was sich auf einen Dienst auswirken könnte, zu maximieren?
A. Aktivierung ändern
B. Serviceanforderungsverwaltung
C. Servicedesk
D. Vorfallmanagement
Question 5
Was ist eine Serviceanfrage?
A. Fordern Sie eine Untersuchung eines beeinträchtigten Dienstes an
B. Anfordern einer Problemumgehung für ein Problem
C. Informationen zum Erstellen eines Dokuments anfordern
D. Anfordern einer Verbesserung einer Anwendung
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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