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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Value Proposition | 25% | - Assessing customer IT environment - Sustainability and device extension value - Matching services to customer needs - Total cost of ownership benefits |
| Topic 2: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points |
| Topic 3: HP Lifecycle Services Portfolio | 30% | - Device lifecycle management phases - Configuration and deployment services - Hardware support and warranty extensions - Active Care and premium support offerings |
| Topic 4: Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Service level agreements and governance - Deployment process overview |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
When can Device Life Extension be attached to hardware sales?
A. HP Device Life Extension is not available for HP hardware sales.
B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
Question 2
What are the benefits that Premium+ Support provides to customers? (Select three.)
A. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
B. Ability to monitor the entire customer fleet of HP and non-HP devices
C. Automated ticketing streamlines & expedites repairs with high-quality support
D. 24x7 remote support in all countries where HP provides coverage
E. Availability for purchase throughout the entire product lifecycle
Question 3
Name a capability available within HP Essential Support.
A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Ability to order replacement parts from HP for defective third-party components
C. Guaranteed 24 x 7 support and next-day turnaround
D. Online status tracking during repair of product while at the repair center
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C,D | Question 3 Answer: A |
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