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HP Selling HP Printing and Computing Services Sample Questions:

1. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) R10 Consumer Support
C) 8W Value Services
D) P6 Consumer Support

2. How do services help customers?

A) Services help customers maintain communications and trade with their customers and suppliers.
B) Services help customers configure business email on their cellular phones.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers achieve their everyday business targets.

3. What is an effect of adding services to hardware deals?

A) increases deal size
B) decreases profit
C) services selling has little effect on hardware deals
D) increases complexity of the offer

4. Which statement is true about HP Services for Business Customers?

A) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
B) Travel and Accidental Damage Protection cannot be sold together.
C) Post warranty service is ideal for customers that plan long periods of time between product replacements.
D) Defective Media Retention service is available only for printers.

5. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Care Pack Services are useful only for small and medium business customers with big IT staff
B) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
C) HP Contractual services are not available to small and medium business customers.
D) Small and medium business customers have strong IT capabilities and do not need extra services

Solutions: