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HP HP2-B97 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition & Sales Strategy | 20% | - Total cost of ownership (TCO) benefits - Upselling and cross-selling opportunities - Reliability, security and sustainability features |
| Topic 2: Customer Needs Analysis & Solution Positioning | 25% | - Identify customer printing requirements - Match hardware/supplies to business use cases - Differentiate HP solutions from competitors |
| Topic 3: HP Printing Portfolio Overview | 20% | - PageWide and large-format printing solutions - LaserJet and InkJet product families - HP specialty and industrial printing devices |
| Topic 4: Support, Warranty & Services | 10% | - Recycling and environmental programs - HP warranty and support options - Managed print services overview |
| Topic 5: Supplies and Consumables | 25% | - Supplies lifecycle and cost-per-page analysis - Paper and media types - Original HP cartridges and toners |
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