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IBM M2040-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Closing Techniques | 20% | - Proposal development and closing strategies - Opportunity qualification and pipeline management |
| Customer Requirements and Use Cases | 20% | - Enterprise collaboration needs analysis - Social software adoption scenarios |
| Solution Positioning and Value Selling | 20% | - Business value of social collaboration - ROI-driven sales approach |
| Competitive Landscape | 15% | - Comparison with Microsoft and other collaboration platforms - Differentiation of IBM social software solutions |
| IBM Social Software Portfolio Overview | 25% | - IBM social business strategy - IBM Connections overview and capabilities - IBM Sametime and collaboration tools positioning |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Question 1
What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?
A. Store more data
B. Smarter business decisions
C. Re-engineer corporate structures
D. Deliver new systems
Question 2
What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?
A. Blogs
B. Social everywhere
C. Idea center
D. Social forums
Question 3
Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?
A. People don't add to the shareholder value, only profits do.
B. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
C. Your people are costing you too much money. Let me show you how to replace them with computers.
D. Machines are more reliable than people.
Question 4
To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?
A. They can provide legacy systems expertise
B. They can provide impressive presentations
C. They can provide discounted sales quotes
D. They provide installation, integration, and trusted consulting to ensure the success of the project
Question 5
What is one of the best ways to engage your customers or employees to train them in a social and fun manner?
A. Social Surveys
B. Social Gaming
C. Social Analytics
D. Social Newsletters
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: A |
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