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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process

A. 1 only
B. 2 and 3 only
C. All of the above
D. 1, 2 and 4 only

Question 2

Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident

A. 1 only
B. 2 only
C. Neither of the above
D. Both of the above

Question 3

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A. Regulators
B. Stakeholders
C. Accreditors
D. Employers

Question 4

Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and change management
B. Supplier management and service level management
C. Supplier management and availability management
D. Availability management and service level management

Question 5

Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. All of the above
D. 1, 2 and 3 only

Solutions: