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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Fundamentals of Usability | - Human factors in software usage - User experience (UX) principles - Usability concepts and definitions |
| Planning and Designing Usability Tests | - Test participants and user profiles - Test objectives and scope definition - Test scenarios and task design |
| Usability Evaluation Methods | - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) - Cognitive walkthrough - User observation and feedback methods |
| Analysis and Reporting | - Usability metrics (effectiveness, efficiency, satisfaction) - Defect reporting and UX reporting - Interpreting usability findings |
| Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question 1
Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
A. i & iii are true, ii, iv & v are false
B. ii, iv & v are true, i & iii are false
C. ii & iv are true, i, iii & v are false
D. i, ii & iii are true, iv & v are false
Question 2
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
B. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
C. Put the first phone you find in your shopping cart!
D. Which mobile operating system do you prefer?
Question 3
Which of the following statements about usability test scripts is wrong?
A. It contains post-session interview questions.
B. It is a checklist used by the moderator of a usability test.
C. It contains pre-session interview questions.
D. It contains answers to the test questions.
Question 4
A "usability test participant" ...
A. ... is a representative user who solves typical tasks in a usability test.
B. ... is a person who observes a usability test.
C. ... can be the organizer of a usability test.
D. ... helps to set up the system used for the usability test.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A |
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