What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam
For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
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What is the duration, language, and format of the Microsoft MB-910 Certification Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 150
- Length of Examination: 90 minutes
- Language: English
- Passing score:70%
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Exam Code | MB-910 |
| Schedule Exam | Pearson VUE |
| Exam Price | $99 (USD) |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Number of Questions | 40-60 |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Duration | 60 mins |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Passing Score | 700 / 1000 |
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Event management features - Marketing forms, pages, and segments - Email marketing and customer journeys - Lead generation and qualification - Capabilities and use cases |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Business process flows |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Mobile app and offline functionality - Inventory and asset management - Work order lifecycle and resource management |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Common features and navigation - Security and access control - Data management and reporting basics |
| Topic 5: Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - SLA and routing rules - Key components and use cases - Knowledge base and entitlements - Unified service desk and channels |
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