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Nortel 920-020 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation Procedures | 25% | - Site preparation and environmental requirements - Software installation and license activation - Hardware installation and cabling |
| Topic 2: Verification & Testing | 15% | - Performance and capacity validation - System health checks and diagnostics - Call flow and feature testing |
| Topic 3: Configuration & Commissioning | 30% | - IP network configuration - Service provisioning and subscriber management - SIP trunking and call processing setup - Integration with supporting systems |
| Topic 4: Basic Troubleshooting & Maintenance | 10% | - Log review and error analysis - Backup and restore procedures - Common installation/configuration issues |
| Topic 5: MCS 5100 System Overview & Architecture | 20% | - Network and SIP protocol fundamentals - Hardware components and chassis - Software architecture and release 4.0 features |
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