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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Symposium Contact Center Architecture & Components | 25% | - Server and software components - System overview and portfolio positioning - Network and telephony integration |
| Topic 2: Contact Center Design & Sizing | 25% | - Hardware and software requirements - Scalability and redundancy design - Capacity planning and traffic engineering |
| Topic 3: Deployment & Maintenance Concepts | 10% | - Installation and configuration overview - Troubleshooting fundamentals |
| Topic 4: Features & Functionality | 25% | - Call routing and distribution - Reporting and management interfaces - Agent and supervisor tools |
| Topic 5: Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
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