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Oracle 1Z0-1003-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Field Service Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1003-20 |
| Certificate Validity Period: | Cloud certification policy; no fixed expiration |
| Related Certifications: | Oracle Field Service Cloud Service 2019 Certified Implementation Specialist Oracle Field Service 2021/2022/2023/2024/2025 Certified Implementation Professional |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Price: | USD 245 |
| Passing Score: | 68% |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle Field Service Cloud Implementation Training |
| Exam Registration: | Pearson VUE Oracle University |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on implementation experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-field-service-cloud-service-2020-implementation-essentials/pexam_1Z0-1003-20 |
Oracle 1Z0-1003-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Users, User Types and Mobility | 10% | - Describe Collaboration features and usage - Configure User Types and roles - Understand Mobility Framework capabilities |
| Topic 2: Inventory and Capacity Management | 10% | - Describe Inventory Types, consumption and management - Configure Quota Management for Capacity Areas - Explain Duration and Travel Statistics parameters |
| Topic 3: Integration and APIs | 14% | - Create Core REST API requests - Explain Inbound and Outbound Integration Channels - Describe Plugin Framework and Data Exchange |
| Topic 4: Activity Types and Scheduling | 14% | - Explain Run Schedule, Assignment Parameters and filtering - Configure Activity Types and their features - Describe Time Slots, Service Windows, SLAs, Delivery Windows |
| Topic 5: Fields, Custom Properties and Display Settings | 12% | - Create and configure custom properties - Describe native system fields and custom property types - Configure OFSC Core Application display settings |
| Topic 6: Resources and Resource Types | 15% | - Configure resource calendars - Configure resources for Routing - Configure resources and resource types - Describe resource and resource type settings |
| Topic 7: Business Rules and Routing | 13% | - Describe routing reoptimization concepts - Configure Service Requests and Message Scenarios - Configure Business Rules settings |
| Topic 8: Work Skills and Work Zones | 12% | - Configure Work Skill and associated Conditions - Describe Work Skills and Work Skill Conditions - Describe Work Zones concepts |
Your Oracle Field Service Cloud Service 2020 Implementation Essentials Questions, Answered
Oracle Field Service Cloud Service 2020 Implementation Essentials is an official Oracle exam, registered under the code 1Z0-1003-20. A passing score earns you the Oracle Field Service Cloud Service 2020 Certified Implementation Specialist certification, positioned at the Specialist level. The credential also connects to Oracle Field Service Cloud Service 2019 Certified Implementation Specialist, Oracle Field Service 2021/2022/2023/2024/2025 Certified Implementation Professional, so it can anchor a broader certification path. Because Oracle designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 60 questions inside a 120 minutes window on the Oracle Field Service Cloud Service 2020 Implementation Essentials exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the PracticeVCE test engine will make the official time limit feel routine rather than threatening.
The passing bar for Oracle Field Service Cloud Service 2020 Implementation Essentials is set at 68%, and registering for the exam officially costs USD 245. There is no reduced price for a second try: fail, and you pay USD 245 in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your PracticeVCE practice scores sit clearly above the passing line, attempt after attempt.
No mandatory prerequisites; hands-on implementation experience recommended
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the Oracle Field Service Cloud Service 2020 Implementation Essentials exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Online proctored or at Pearson VUE test centers, so plan your logistics accordingly.
Oracle recommends the following training resources for candidates working toward Oracle Field Service Cloud Service 2020 Implementation Essentials.
Training gives you the theory, but repetition locks it in. Pair any course with the 135 practice questions in the PracticeVCE 1Z0-1003-20 package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the Oracle Field Service Cloud Service 2020 Implementation Essentials questions is available at PracticeVCE, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
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Oracle Field Service Cloud Service 2020 Implementation Essentials is divided into 8 official domains. Among the headline areas are Inventory and Capacity Management (10%), Resources and Resource Types (15%), and Activity Types and Scheduling (14%). Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Oracle Field Service Cloud Service 2020 Implementation Essentials Sample Questions:
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
- A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
- B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
- C. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".
- D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option
Correct Answer: B 🗳️
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?
- A. Routing allows the activity to be assigned to that resource.
- B. Routing fails with a "no resource with required work skills" error.
- C. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
- D. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
Correct Answer: C 🗳️
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?
- A. Properties
- B. Capacity Areas
- C. Applications
- D. Capacity Categories
- E. Organizations
Correct Answer: B,C,D 🗳️
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
- A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
- B. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
- C. Use a regular expression to limit valid entries to "Gold" only.
- D. Set a condition within the VoD Service Trial property to limit visibility.
Correct Answer: D 🗳️
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?
- A. Option D
- B. Option A
- C. Option C
- D. Option E
- E. Option B
Correct Answer: A 🗳️
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