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Oracle 1z1-980 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-980 |
| Real Exam Qty: | 65 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | Oracle Knowledge Management Cloud 2017 Certified Implementation Specialist |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 245 |
| Passing Score: | 68% |
| Certificate Validity Period: | Oracle certification policy applies |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE test center or Oracle online proctored exam |
| Pre Condition: | Oracle recommends experience with Oracle Service Cloud and Oracle Knowledge Management Cloud implementations, along with relevant Oracle University training. |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-cloud-2017-certified-implementation-specialist/trackp_656 |
Oracle 1z1-980 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Search and Navigation | - Knowledge Discovery
|
| Security and Administration | - System Administration
|
| Integration and Migration | - Data Integration
|
| Knowledge Authoring and Publishing | - Content Management
|
| Oracle Knowledge Management Cloud Overview | - Knowledge Management Fundamentals
|
| Analytics and Optimization | - Knowledge Performance Analysis
|
| Knowledge Base Configuration | - Knowledge Foundation Setup
|
| Customer Self-Service | - Self-Service Experience
|
1z1-980 Exam FAQ — Privacy, Trial, Around-the-Clock Help
The Oracle Knowledge Management Cloud 2017 Implementation Essentials exam contains 65 to complete within 120 minutes. Timed simulation in the PracticeVCE Desktop Test Engine teaches that rhythm before exam day does.
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The 1z1-980 exam is a Oracle certification exam validating the Oracle Knowledge Management Cloud 2017 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Knowledge Management Cloud 2017 Certified Implementation Specialist. Candidates in 2026 start with PracticeVCE's 72 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The official Oracle Knowledge Management Cloud 2017 Implementation Essentials outline defines 8 domains. The leading three are Knowledge Authoring and Publishing, Oracle Knowledge Management Cloud Overview, and Search and Navigation. The full list is in the topics section above, and PracticeVCE's 72 practice questions cover each one.
Oracle recommends experience with Oracle Service Cloud and Oracle Knowledge Management Cloud implementations, along with relevant Oracle University training. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Oracle recommends these training resources for the Oracle Knowledge Management Cloud 2017 Implementation Essentials exam:
Follow the training with steady self-testing — the 72 practice questions from PracticeVCE help you apply theory and fill any gaps the training leaves.
The Oracle Knowledge Management Cloud 2017 Implementation Essentials exam requires 68% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the PracticeVCE engines before booking is the cheaper option.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 72 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Oracle Knowledge Management Cloud 2017 Implementation Essentials Sample Questions:
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
- A. Once a user rejects the article, it moves to the previous step.
- B. In Workflow you cannot reassign a task to another user or team.
- C. Once a user rejects the article, the system automatically deletes the article.
- D. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
- E. A Workflow process can only be used while creating and editing the articles.
Correct Answer: A,D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
- B. In the Platinum SLA modify the total incident count to 100 and save it.
- C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
- D. Rename the Platinum SLA, change the total incident value to 100, and save it.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
What does the response requirement in an SLA specify?
- A. the maximum number of days allowed for the resolution of an incident as per the business hours.
- B. the overall maximum time limit for the initial response and resolution for each incident.
- C. initial response time limit to all customer inquiries within one business day.
- D. individual time limits for the initial response time and subsequent resolution as per the business hours.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?
- A. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
- B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
- C. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.First;
- D. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
Correct Answer: D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?
- A. Place at First
- B. Place at Top
- C. Fix First
- D. Fixed at Top
- E. Historical usefulness
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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