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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - Technical Management - Key Roles - Application Management - IT Operations Management - Service Desk |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Process Model - Governance Model |
| Selected ITIL Processes | 25% | - Service Asset and Configuration Management - Change Management - Incident Management - Problem Management - Release and Deployment Management - Service Level Management |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Design - Service Operation - Continual Service Improvement - Service Transition |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Die Implementierung von ITIL Service Management erfordert die Vorbereitung und Planung des effektiven und effizienten Einsatzes von:
A. Menschen, Prozesse, Produkte, Technologie
B. Menschen, Produkte, Technologie, Partner
C. Menschen, Prozesse, Partner, Lieferanten
D. Personen, Prozesse, Produkte, Partner
Question 2
Welcher der folgenden Bereiche kann durch Technologie während der Serviceübergangsphase des Lebenszyklus unterstützt werden?
1. Data Mining und Workflow-Tools
2. Mess- und Berichtssysteme
3. Release- und Bereitstellungstechnologie
4. Prozessgestaltung
A. nur 1, 3 und 4
B. nur 2, 3 und 4
C. nur 1, 2 und 3
D. Alle oben genannten
Question 3
Welche der folgenden Aussagen ist INKORREKT?
A. Das SKMS ist Teil des Configuration Management System (CMS).
B. Das SKMS kann Benutzerfertigkeitsstufen enthalten
C. Das SKMS kann Daten zur Leistung der Organisation enthalten
D. Das Service Knowledge Management System (SKMS) enthält Configuration Management-Datenbanken (CMDB).
Question 4
Welche der folgenden Aussagen gibt die Beziehung zwischen Dringlichkeit, Priorität und Auswirkung korrekt wieder?
A. Auswirkung, Priorität und Dringlichkeit sind unabhängig voneinander
B. Die Auswirkung sollte auf Dringlichkeit und Priorität beruhen
C. Die Dringlichkeit sollte sich nach den Auswirkungen und der Priorität richten
D. Die Priorität sollte sich nach Auswirkungen und Dringlichkeit richten
Question 5
Welche der folgenden Optionen umfasst der Availability Management-Prozess?
1.Die Versicherungsdienstleistungen sind in der Lage, die Verfügbarkeitsziele zu erreichen
2.Überwachung und Meldung der tatsächlichen Verfügbarkeit
3. Verbesserungsmaßnahmen, um sicherzustellen, dass die Dienste ihre Verfügbarkeitsziele weiterhin erfüllen oder übertreffen
A. nur 1 und 3
B. nur 1 und 2
C. nur 1
D. Alle oben genannten
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |
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