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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Topic 2: Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Topic 3: Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Topic 4: Warranty Management | <8% | - Warranty determination and processing |
| Topic 5: Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Topic 6: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 7: Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Topic 8: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 9: Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| Topic 10: Installed Base | <8% | - Use in service tickets |
| Topic 11: Registered Products | <8% | - Use in service tickets |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.
- A. Channel type
- B. Escalation status
- C. Warranty
- D. Escalated Date
Correct Answer: A,B 🗳️
You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question
- A. In scoping under the Business Configuration work center
- B. In integration under the business configuration work center
- C. In general settings under the administration work center
- D. In Service and social general settings under the administrator work center
Correct Answer: A,D 🗳️
In what facet can you maintain counter readings?
- A. Contracts
- B. Measurements
- C. Items
- D. Maintenance Plan
Correct Answer: D 🗳️
You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
- A. External ID
- B. Condition types
- C. Transfer status
- D. Credit Limit
Correct Answer: B,C 🗳️
What is the difference between a business user and employee? Note: There are 2 correct answers to this question.
- A. Business users can be created using the data migration template: employee cannot
- B. Employee need to be assigned directly to the organizational structure; business users must not
- C. Employee can be assigned access rights and business roles; business user cannot
- D. Business users can be assigned access right and business roles: employees cannot
Correct Answer: B,D 🗳️
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