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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics - Reports and Dashboards |
| Topic 2: Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking |
| Topic 3: Configuration and Integration | 16% | - Integration with SAP ERP and CRM - API and Web Services - SAP FSM System Configuration - Third-Party System Integration |
| Topic 4: Resource Management | 22% | - Skill-Based Matching - Workforce Planning and Forecasting - Technician Management - Travel and Route Optimization |
| Topic 5: Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Creation and Processing |
SAP Certified - SAP Field Service Management Sample Questions:
1. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Enhanced employee engagement
B) Predictability in implementation
C) Improved marketing analytics
D) Transparency throughout the implementation journey
E) Access to necessary information with ease
2. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
A) False
B) True
3. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A) False
B) True
4. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By providing generative AI-driven insights
B) By automating task prioritization
C) By enhancing marketing campaigns
D) By delivering smart notifications and checks
5. The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,B,D | Question # 5 Answer: A |
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