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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) Username and password in your internal message notice.
B) The steps which you performed to reproduce the issue.
C) All relevant information you have gathered.
D) SAP Notes that have not been tested yet.

2. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Additional recommendations from support consultants
B) System configuration
C) Performance overview
D) User's login and password

3. Which of the following deliverables is part of both Enterprise and Standard Support?

A) SLA based delivery
B) 24*7 support advisory interaction
C) 24*7 End-to-end Root Cause Analysis
D) Access to SAP Notes database

4. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Only the support coordinator can check for new messages.
B) This is not possible until the message is assigned.
C) Call the transaction SE80.
D) Call transaction CRMD_ORDER.

5. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Report development
B) Safe remote access
C) Performance measurement
D) Batch job planning

Solutions: