Dispatchers want a visual representation of when Service Appointments are getting closer to their due date on the 'Dispatcher Console'.
How can this requirement be solved?

• A. Use 'Gantt Palette' to set these appointments in custom color based on the 'Due Date' field
• B. Create a report for those appointments and send it to the dispatcher every day
• C. Add the 'Due Date' field to the 'Service Appointment List Columns' field set in order to see it in the appointments list as column
• D. Hover over the Service Appointment to see the 'Due Date' field

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• B. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
• C. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
• D. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'

Universal Containers is starting to test Global Optimization. They see that not all Service Appointments sent into Optimization are being scheduled, which causes large amounts of white spaces for Service Resources who meet all the criteria to be scheduled for the appointments.
Which three actions can an architect take to investigate UC's issues? (Choose 3 options)

• A. Ensure the default Scheduling Policy is in focus on the Gantt Chart before optimizing
• B. Enable, configure, and review 'Optimization Insights' on the 'Optimization Request' Object
• C. Review the 'Pinned Statuses' for Global Optimization under 'Field Service Settings'
• D. Review the settings within the lightbox when initiating optimization from the Gantt
• E. Ensure the appointments to be optimized are visible within the appointment list View

Which two statements are true regarding offline available inventory?

• A. For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of
• B. Multi-location inventory is not supported in the mobile app
• C. Inventory items can be viewed offline but cannot be consumed offline
• D. Only the most recently created Inventory items created are primed
• E. The user's inventory is primed