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- Sales and promoting applications
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- App Exchange
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- Describe the highlights of Chatter like feed, gatherings, following, and security
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- Describe the capacities of Salesforce Knowledge
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data and Analytics Management | 13% | - Data backup and storage considerations - Data import/export and data quality - Reports, dashboards, and folders |
| Topic 2: Configuration and Setup | 15% | - User management and license allocation - Company settings and organization configuration - Security controls, roles, profiles, and sharing settings |
| Topic 3: Object Manager and Lightning App Builder | 20% | - Standard and custom objects, fields, and relationships - Page layouts, record types, and compact layouts - Lightning apps, navigation, and Lightning App Builder |
| Topic 4: Sales and Marketing Applications | 12% | - Opportunity management and sales processes - Lead management and conversion - Campaigns and products |
| Topic 5: Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Topic 6: Service and Support Applications | 12% | - Knowledge base and entitlements - Service console features - Case management and escalation |
| Topic 7: Workflow and Process Automation | 15% | - Workflow rules and actions - Process Builder and Flow Builder - Approval processes |
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