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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Consent13%- Platform consent objects
  • 1. Purpose and relationships of consent objects
    - Consent banners
    • 1. Configuring consent banners on marketing landing pages and external pages
      - Consent record management
      • 1. Creating, managing, and updating consent records
        - Consent management concepts
        • 1. Role of consent in customer engagement and compliance
          Topic 2: Analytics & Performance Insights8%- Reporting and analytics
          • 1. Selecting pre-built dashboards for reporting requirements
            - Marketing insights
            • 1. Surfacing marketing data and insights across the Salesforce platform
              Topic 3: Data Modeling, Identity Resolution & Segmentation25%- Data 360 data object concepts
              • 1. Connecting, harmonizing, unifying, and activating customer data
                • 2. Audience segmentation and content personalization
                  - CRM data ingestion and activation
                  • 1. Audience segmentation, activation, and content personalization
                    • 2. CRM objects and records
                      • 3. Actionable Lists
                        - Data 360 consumption and entitlements
                        • 1. Impact of marketing automation design decisions on platform consumption and usage
                          • 2. Consumption-based entitlements
                            - Identity Resolution
                            • 1. Linking multiple data sources into a unified profile
                              • 2. Configuring Identity Resolution
                                Topic 4: Platform Setup & Governance13%- Marketing Cloud Next environment setup
                                • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets
                                  - Domain authentication and authorization
                                  • 1. Self-service domain authentication
                                    • 2. Domain authorization for branded, authenticated email delivery
                                      - Business Units and governance
                                      • 1. Business Unit requirements
                                        • 2. Content and user governance using roles and Enhanced CMS Workspaces
                                          Topic 5: Campaign Design, Flow Orchestration & Content30%- Activation templates
                                          • 1. Configuring activation templates
                                            • 2. Selecting appropriate contact point values
                                              - Flow orchestration
                                              • 1. Trigger conditions
                                                • 2. Flow types
                                                  • 3. Flow elements and logic for business processes and messaging
                                                    • 4. Flow configuration settings
                                                      - Landing pages
                                                      • 1. Components and configuration required to build landing pages
                                                        - Messaging data sources
                                                        • 1. Selecting appropriate data sources for personalized customer data
                                                          - Personalization
                                                          • 1. Handlebars
                                                            • 2. Repeaters
                                                              • 3. Content variations
                                                                • 4. Merge fields
                                                                  • 5. AMPscript
                                                                    Topic 6: Agentforce & AI Innovation11%- Marketing agents
                                                                    • 1. Content generation
                                                                      • 2. Campaign creation
                                                                        • 3. Audience segmentation
                                                                          - Conversational messaging
                                                                          • 1. Ongoing interactions across messaging channels
                                                                            • 2. Customer engagement and response handling
                                                                              - Predictive AI
                                                                              • 1. Selecting appropriate predictive AI features

                                                                                Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                Question 1

                                                                                A car dealership manages both retail consumers (B2C) and business fleet customers (B2B). Customer data for each audience is ingested through separate data streams in a single data space and mapped to the Individual Data Model Object (DMO). The dealership wants to create separate identity resolution rulesets for B2B and B2C customers so that each audience can be unified independently for segmentation and activation.
                                                                                Which approach should the Marketing Cloud Next Consultant recommend to ensure B2B and B2C customers are processed by separate identity resolution rulesets?

                                                                                A. Configure filters on each identity resolution ruleset to separate B2B and B2C customer records.
                                                                                B. Configure filters on the source Data Lake Objects (DLOs) to separate B2B and B2C customer records.
                                                                                C. Configure separate DMOs for B2B and B2C customers instead of mapping both to the Individual DMO.


                                                                                Question 2

                                                                                Northern Trail Outfitters configured a segment and its associated audience flow to run daily. Occasionally, the flow runs before the segment refresh is complete, causing it to process outdated segment members.
                                                                                What should a Marketing Cloud Next Consultant recommend?

                                                                                A. Configure the audience flow to republish the segment immediately before running the flow.
                                                                                B. Schedule the segment refresh and audience flow to run at the same time each day.
                                                                                C. Add a Wait for Amount of Time element to the audience flow at the start of the flow.


                                                                                Question 3

                                                                                A Marketing Cloud Next Consultant needs to track the number of emails and SMS messages sent and determine how many credits remain in their entitlement.
                                                                                How should the consultant find this information?

                                                                                A. Navigate to Usage-Based Entitlements in Setup.
                                                                                B. Review the Consumption Cards in Digital Wallet.
                                                                                C. Build a custom report using the Data 360 harmonization logs.


                                                                                Question 4

                                                                                A retailer wants to create a new "Weekly Deals" subscription to send promotional content to customers via email and SMS.
                                                                                Which two data model objects (DMOs) in Data 360 are used to define the subscription and map it to communication channels?

                                                                                A. Communication Subscription and Communication Subscription Consent
                                                                                B. Communication Subscription Channel Type and Engagement Channel Type
                                                                                C. Communication Subscription and Communication Subscription Channel Type


                                                                                Question 5

                                                                                Northern Trail Outfitters (NTO) is configuring a sending domain in Unified Messaging Setup, so that it can send branded emails from its own domain.
                                                                                Which type of domain should NTO use to enable branded email delivery?

                                                                                A. Authorized domain, verified with an ownership TXT record
                                                                                B. Tracking domain, verified with a bounce CNAME record
                                                                                C. Authenticated domain, verified with DKIM DNS records


                                                                                Solutions:

                                                                                Question 1
                                                                                Answer: A
                                                                                Question 2
                                                                                Answer: A
                                                                                Question 3
                                                                                Answer: B
                                                                                Question 4
                                                                                Answer: C
                                                                                Question 5
                                                                                Answer: C

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