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Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.
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Salesforce CRT-211 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access | - Organization-Wide Defaults and Sharing - Permission Sets and Field-Level Security - Role Hierarchy and Profiles |
| Topic 2: Sales and Service Applications | - Automation in Sales and Service Processes - Sales Cloud Configuration - Service Cloud Features |
| Topic 3: Process Automation | - Workflow Rules and Process Builder Concepts - Approval Processes - Flow Automation |
| Topic 4: Data Management | - Data Import and Export Tools - Data Governance and Archiving - Data Quality and Duplicate Management |
| Topic 5: Analytics and Reporting | - Data Visualization and Sharing - Advanced Reporting Features - Reports and Dashboards |
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