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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design |
| Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
| User Lifecycle Management | 14% | - Authentication and access control - Guest account management - User provisioning methods |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| App Administration | 10% | - Workflow Builder usage - Integration management - App installation and configuration |
| Security | 15% | - Security governance and compliance - Data protection and retention policies - Audit and monitoring |
| Fundamentals | 9% | - User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features |
Salesforce Certified Slack Administrator Sample Questions:
1. Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.
Which of the following mobile security features is available to Jason?
A) Restrict access based on IP
B) Make VPN mandatory
C) Block Workspace access
D) Block message copying and the downloads
2. You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels most often created: * Slack Connect channels for collaborating with partners.
* Channels for groups within a line of business.
* Channels to support collaboration on specific engagements.
What are the three best prefixes to add to your default list?
(Select the THREE best answers.)
A) #ext-
B) #help
C) #slack
D) #proj-
E) #team-
F) announce
3. You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
A) Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
B) Create a multi-workspace channel for selected members to manage all admin requests for the organization.
C) Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
D) Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
4. You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
A) Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
B) Enable channel email addresses to forward support emails to their dedicated channel.
C) Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
D) Enable Workflow Builder and webhooks in Workflow Builder.
E) Add members of the customer support team as App Managers under workspace App Management settings.
5. As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?
A) Log all users out of mobile anytime your organization experiences a security threat.
B) Allow all users to remain logged in infinitely.
C) Set a mobile session duration of 2 weeks for all mobile devices.
D) Allow users to set their own mobile session duration.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D,E | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: C |

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