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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Organizational Culture and Change- Managing Change
  • 1. Change Processes
  • 2. Resistance to Change
  • 3. Change Strategies
- Organizational Culture
  • 1. Dominant Culture
  • 2. Organizational Climate
  • 3. Ethics and Values
Leadership- Leadership Theories
  • 1. Trait Theories
  • 2. Behavioral Theories
  • 3. Contingency Theories
- Power and Influence
  • 1. Influence Tactics
  • 2. Sources of Power
  • 3. Organizational Politics
- Leadership Styles
  • 1. Servant Leadership
  • 2. Transactional Leadership
  • 3. Transformational Leadership
Group Behavior and Team Dynamics- Decision Making
  • 1. Brainstorming
  • 2. Group Decision Techniques
  • 3. Nominal Group Technique
- Team Effectiveness
  • 1. Group Cohesiveness
  • 2. Virtual Teams
  • 3. Social Loafing
- Group Structure
  • 1. Group Roles
  • 2. Formal Groups
  • 3. Informal Groups
Motivation- Rewards and Performance
  • 1. Intrinsic Rewards
  • 2. Performance Evaluation
  • 3. Extrinsic Rewards
- Content Theories
  • 1. Maslow's Hierarchy of Needs
  • 2. McClelland's Theory of Needs
  • 3. Two-Factor Theory
- Process Theories
  • 1. Goal-Setting Theory
  • 2. Equity Theory
  • 3. Expectancy Theory
Conflict and Communication- Organizational Communication
  • 1. Barriers to Communication
  • 2. Interpersonal Communication
  • 3. Communication Channels
- Conflict Management
  • 1. Authoritative Command
  • 2. Problem Solving
  • 3. Conflict Resolution Techniques
Individual Behavior in Organizations- Personality
  • 1. Values and Attitudes
  • 2. Core Self-Evaluation
  • 3. Personality Traits
- Perception
  • 1. Attribution Theory
  • 2. Perceptual Process
  • 3. Perceptual Biases

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which type of group is defined by the organization's structure?
Choose 1 answer

A) Designated group
B) Unified group
C) Formal group
D) Informal group


2. An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings.
Which kind of reward is this?
Choose 1 answer

A) Affiliation reward
B) Intrinsic reward
C) Compensatory reward
D) Extrinsic reward


3. What is a positive effect of a cohesive group?
Select one.

A) Bringing heterogeneity to the process
B) Improving group productivity
C) Promoting value flexibility
D) Reducing group norm effect


4. What defines acceptable standards of behavior that are shared by group members?
Select one.

A) Group norms
B) Group status
C) Group conformity
D) Group roles


5. When might an organization's strongly-entrenched culture be a liability?
Select one.

A) When an organization's environment is undergoing rapid change
B) When core values are shared by members of a specific department
C) When top management is guiding the cultural development
D) When the shared values of an organization are in agreement


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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