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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

A) Customize the standard Record Summary template for the Case object.
B) Summarize the Case with a standard Agent action.
C) Create a custom Record Summary prompt template for the Case object.

2. An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

A) Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.
B) Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.
C) Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.

3. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A) Assign the Run Flows permission to the Agentforce Agent user.
B) Recreate the flow using the Agentforce agent user.
C) Assign the Manage Users permission to the Agentforce Agent user.

4. An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?

A) Call a template using an autolaunched flow.
B) Associate the template with the form field on the Lightning page.
C) Use a screen flow to associate the Field Generation prompt template.

5. Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A) Agentforce does not have the permission to delete the user's records.
B) Agentforce Delete Record Action permission is not associated to the user.
C) Agentforce does not have a standard Delete Record action.

Solutions: