The AP-226 exam is the official Salesforce exam behind the Contact Center Accredited Professional certification, validating the skills measured by the Salesforce Contact Center Accredited Professional credential. It sits at the Accredited Professional level of the Salesforce certification program. It also connects to Salesforce Service Cloud Accredited Professional, Salesforce Omni-Channel Accredited Professional, so the knowledge you build here carries over to those tracks as well.

The AP-226 exam contains 60 questions to be completed within 75 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the PracticeVCE test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

The passing score for the AP-226 exam is 66%, and the official registration fee is USD 150. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 209 practice questions on PracticeVCE, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

No mandatory prerequisites; recommended experience with Salesforce Service Cloud and contact center operations Requirements can change when Salesforce revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

You can book the Salesforce Contact Center Accredited Professional exam through the official registration channels below:

• Salesforce Certification Portal
• Kryterion Webassessor

Salesforce recommends the following training resources for the Salesforce Contact Center Accredited Professional exam:

• Salesforce Contact Center Accredited Professional Preparation
• Service Cloud Voice Basics

Official courses build the foundation; the 209 practice questions from PracticeVCE then show you how that knowledge is examined, so the two work best together.

Yes. PracticeVCE provides a free AP-226 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Salesforce revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

Every Salesforce Contact Center Accredited Professional purchase on PracticeVCE is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

The Salesforce Contact Center Accredited Professional exam blueprint is organized into 4 domains. The first three are:

• Design — 35% of the exam
• Deploy & Optimize — 10% of the exam
• Discovery — 20% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.