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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

A) INVEST checklist
B) Numerical framework
C) Gap analysis document

2. What is the storage of the Developer Pro Sandbox?

A) 2GB
B) 200MB
C) 1GB
D) 300MB

3. The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

A) Shadow the sales team to observe process for entering data into Accounts and Opportunities.
B) Understand and document the data quality issues reported by the data science team.
C) Meet with the executive leadership team to accurately understand the business need.

4. Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?

A) Collaborative
B) Accommodating
C) inspiring

5. Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A) send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
B) Use multiple forms of communication; build trust; show empathy; and get commitment for next
C) Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

Solutions: