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Salesforce Certified Field Service Consultant Sample Questions:

1. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create one service resource and assign the relevant permission set license
B) Create one service resource and assign the technician and dispatcher role
C) Create two skills records and assign them to service resources record
D) Create two serviceresource and assign them to the employee

2. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) Customer First
B) Emergency
C) Soft Boundaries
D) High Intensity

3. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A) A dependency has been created between the two appointments and the start times are the same.
B) The Same Resource and Same Day fields appear on the Service Appointments page layout.
C) The Complex Work Visualforce page is added to the Service Appointments page
D) The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
E) The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

4. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) field sets
B) page layouts
C) visual force page
D) mini page layouts

5. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Update the In Jeopardy field on the Service Appointment.
B) Post to the Service Appointment Chatter feed.
C) Change the Status field on the Service Appointment.
D) Adjust the Scheduled End field on the ServiceAppointment.

Solutions: