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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Focusing on the root cause of current issues
B) implying solutions to the challenge
C) Basing the statement on a problem identified in research

2. After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A) Service blueprint workshop
B) Design sprint
C) Journey mapping workshop

3. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

A) User interviews
B) Heuristic analysis
C) NPS or CSAT

4. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Share stories from customer reach to create a common understanding of challenges.
B) Create a prioritized product roadmap to ensure future releases address known challenges.
C) Define acceptance criteria and acceptance testing to validate intended outcomes.

5. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A) Start with a phased approach, then address foundational items early.
B) Develop a RACI diagram among internal stakeholders only.
C) Create a release plan matching calendar-based milestones

Solutions: